FirstConnection

Policy

Cancellation & Refund Policy

Effective date: September 1, 2026. This policy applies to services offered by Vaish Services LLP through the FirstConnection platform.

FirstConnection handles live sessions, subscriptions, recruitment mandates, and partner services. The terms below explain when cancellations are allowed and when refunds are eligible.

1. General Principle

  • Cancellation and refund eligibility depends on the product purchased, whether the service has started or been delivered, whether access has been activated, third-party services already incurred, and the specific terms displayed at purchase.
  • A product-specific policy or written agreement prevails where one applies.

2. Digital Products

  • Refunds may not be available once digital access, content, an assessment, report or another digital service has been provided or consumed, except where required by law or expressly agreed.

3. Courses and Programs

  • A request before commencement may qualify after deduction of disclosed non-refundable charges.
  • After materials, sessions, assessments or services commence, refunds may be restricted. Terms shown at purchase prevail.

4. Career Assistance / Counselling

  • A session may be cancelled or rescheduled at least 24 hours before its scheduled time.
  • Late cancellations and no-shows may be non-refundable.

5. Interview Arena

  • Activated or consumed Interview Arena sessions may be refundable only for the unused portion under product terms.

6. Direct-to-Recruiter

  • Payment for recruiter-related services does not guarantee a job or interview. Recruiter selection remains independent.
  • Refund eligibility depends on the specific service purchased and whether the service has been initiated or delivered.

7. Bharat Audit

  • Once a Bharat Audit assessment has been initiated, scheduled, attempted or completed, the applicable assessment fee may become non-refundable, subject to product-specific terms and applicable law.

8. Failed Transactions

  • Debited but unconfirmed payments are generally reconciled or reversed by the payment provider.
  • If the amount is not automatically reversed within the applicable banking or payment-provider timeline, contact us with the transaction ID, amount, date, and registered mobile or email.

9. Refund Processing

  • Approved refunds are generally processed to the original payment method. Processing time may depend on the payment gateway and banking institution.

10. How to Request a Refund

  • Email payment@firstconnection.in with the subject: Refund Request – [Order/Transaction ID]. Include your name, registered email or mobile, product, transaction ID, payment date, and reason for cancellation or refund.

11. Non-Refundable Circumstances

  • Subject to applicable law, refunds may not be available where a service has been fully delivered, digital access has been consumed, an assessment has been completed, a scheduled service was missed, incorrect information was provided, the Terms were violated, or a third-party service was already utilised.

12. Consumer Rights

  • Nothing in this policy restricts any rights or remedies that cannot lawfully be excluded under applicable consumer-protection legislation, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

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